Shipping policy

Shipping Policy

Last updated: September/16/ 2026.

Thank you for shopping with Quetzal Expressions. This Shipping Policy explains how we process, ship, and deliver orders placed through https://www.quetzalmood.com.

Order processing times

Orders are typically processed within 1 to 2 business days after payment is successfully confirmed.

Processing includes order verification, product preparation, and shipment handoff to the carrier. Orders are not processed, shipped, or delivered on weekends or holidays unless otherwise stated.

During product launches, sales, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will provide an update using the contact information submitted with your order.

Shipping methods and estimated delivery times

The available shipping options and rates are shown at checkout based on your delivery address, order contents, and the shipping method available through our fulfillment partners.

Shipping method	Estimated processing time	Estimated transit time	Estimated total delivery time
Standard shipping	1 to 2 business days]	3 to 5 business days	4 to 7 business days
Expedited shipping	1 business days	1to 2 business days	2 to 3 business days

Delivery estimates are estimates only and are not guaranteed. The estimated delivery time begins after the order has been processed and handed to the carrier.

If a shipping method is unavailable for your address, it will not appear at checkout.

Shipping rates

Shipping charges are calculated and displayed at checkout unless your order qualifies for a shipping promotion.

Available rates may depend on:

Your delivery address
The products in your order
Package size or weight
The selected shipping method
Current carrier rates
Promotions or free-shipping thresholds

Any applicable shipping charges will be shown before you complete your purchase.

Tracking information

When your order ships, we will send a confirmation email containing tracking information when it is available.

Tracking details may take 1 to 2 business days to appear or update after the package has been handed to the carrier. Some shipments may show limited tracking updates while moving between fulfillment facilities or across international borders.

If your tracking information has not updated for 2 business days, contact us at [support email expressionquetzal@gmail.com] with your order number.

Separate shipments

Because we work with fulfillment partners, products in the same order may be shipped separately and may arrive at different times. You may receive more than one shipping confirmation or tracking number, and separate packages do not necessarily indicate a problem with your order.

Delivery delays

Once a package has been handed to the carrier, delivery timing may be affected by circumstances outside our control, including:

Severe weather
Carrier backlogs
Natural disasters
Public holidays
Incorrect or incomplete addresses
Customs processing
Transportation disruptions
Local delivery restrictions
High seasonal order volume

We will do our best to assist with carrier-related delays, but we cannot guarantee a specific delivery date.

Incorrect or incomplete delivery addresses

Please review your shipping information carefully before placing your order.

If you notice an error, contact us as soon as possible at support email expressionsquetzal.com. We will try to update the address before the order ships, but changes cannot be guaranteed once processing has begun.

We are not responsible for delays, returned packages, or additional shipping charges caused by an incorrect or incomplete address provided at checkout. If a package is returned to us or our fulfillment partner for this reason, we will contact you about available options. Additional shipping charges may apply.

Lost, stolen, or misdelivered packages

If tracking shows that your order was delivered but you cannot locate it, please:

Check around your delivery location and with household members or neighbors.
Contact the carrier directly using the tracking information.
Contact us at support email expressionsquetzal@gmail.com if the package cannot be located.

Please contact us within 30 days of the carrier’s delivery confirmation. We will review the shipment details and help determine the next steps. We cannot guarantee replacement or refund coverage for packages confirmed as delivered to the address entered at checkout.

Damaged packages

If your order arrives damaged, contact us within 30 days of delivery at support email expressionsquetzal@gmail.com. Include your order number and clear photographs of:

The damaged product
The packaging
The shipping label
Any visible damage to the package

Do not discard the product or packaging until we have reviewed your request, as the carrier or fulfillment partner may require evidence of damage.

International orders, customs, and import fees

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

These charges are determined by the destination country and are outside our control. They are not included in the product price or shipping charge unless explicitly stated.

Customs processing may also delay delivery beyond the estimated time shown at checkout. If a customer refuses a shipment because of customs charges, the order may not qualify for a refund of the product price or shipping fees.

Product availability and backorders

If an item becomes temporarily unavailable after an order is placed, we will contact you using the information provided at checkout with an update and available options.

If an order contains multiple products, available items may ship separately while another item is being prepared.

Changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at support email expressionsquetzal@gmail.com.

We cannot guarantee changes or cancellations after an order has entered processing or been shipped. If the order has already shipped, you may need to follow the return instructions in our Return and Refund Policy.